Key Skills Needed To Be A Successful Managing Director

October 30, 2013 by  
Filed under A Note for You, Front Page


Finance (Photo credits:


Becoming a managing director can take a number of years, and becoming a successful managing director can take a lot longer indeed. What most people don’t realise is that there are certain skills that are needed in order to grow in a role like this. If you don’t have certain skills, then you are going to find it very tough to climb the career ladder. Here are a few of the different key skills that are needed to be a successful managing director, like Danny Sawrij.

Good Interpersonal Skills

When it comes to being a good managing director, like Danny Sawrij, you absolutely have to have good interpersonal skills. You have to keep in mind that you are going to be dealing with large numbers of people on a daily basis, and if your interpersonal skills are not up to scratch, then you are going to suffer, and so is the business. Out of all of the skills that are needed to be a good managing director, effective interpersonal skills are probably one of the most important.

A Strong Financial Mind

Although interpersonal skills are important, a strong financial mind is absolutely essential. Many people will make the mistake of thinking that the role simply consists of managing a group of people. However, what you have to keep in mind is the fact that all companies are financially driven, and unless you have a strong financial mind, you are going to struggle significantly. You have to come up with targets, and make sure that your business reaches them.

Help Employees to Grow in Their Roles

Finally, you need to make sure that your employees are supported in their roles. You need to make sure that your employees grow within their roles. If they feel as though they are in a dead end job with no prospects, then productivity within the workplace will suffer significantly. So, if you want to make sure that productivity remains at a high level, and you want to be a managing director at the level of the likes of Danny Sawrij, then you need to support your employees and help them to grow.

There are so many different skills that are needed to be a successful managing director, these are just a few. However, with some hard work and dedication, there is no reason why you should not be a huge success in your role.

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Information On Customer Service Support

Information On Customer Service Support
By CorryPal


Customers (Photo credit: Vinqui)

There are some scenarios where people may need to be guided in doing certain procedures. It is very frustrating for a client or a customer to enter a new organization and does not find somebody to direct him or her on what they are required to do. It is for this reason that many companies have introduced customer service support services to their institution.
The people who work on the customer service support desks have training. There are many things that one must learn to become a good customer attendant. One must know different languages and be fluent in them because you never know the type of customers you might meet. To be a good customer attendant you must be well educated and acquired the right skills.
Depending on which organization you are providing customer service support, you must have knowledge of the products that are sold there. Sometimes customer service involves marketing of goods of a company. The importance of the service varies from one product or service to another. You must also know that customer services are not only in companies that are involved in selling goods but also the institutions that provide services to people. A medical institution is a good example that uses such customer service support.
Customer service helps in generation of income for many companies. There will be no customer attendant who will talk ill about his or her company. Most of them will talk good things about the company which will also help to improve the good image of the company thus attracting more clients.

Customer Service Forum 2013 @ St George

Customer Service Forum 2013 @ St George (Photo credit: mylearning)

Technology has helped to improve the services. The introduction of automated customer services helps to reduce the number of employees especially those on the support desk. A good example of automated means include the sites that are found on the Internet. The automated means has another advantage. This is because one can use the service at any time of the day.
Another good example of automated services is the procedures that one is asked to follow on the phone when trying to get help about something. But the automated services have encountered some challenges. Some challenges are like some people cannot understand the languages used by the machines.
Other people on the other hand cannot follow the simple procedures. You cannot ask the machines any questions and thus it becomes limited to the learned people only. However both types of customer care services have been beneficial to many companies.
Take a look at for more information.

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Achieving Business Goals Through Hospitality Management Training

February 21, 2013 by  
Filed under A Note for You

Guest post by henryleadgen

English: This image depicts the College of Acc...

. (Photo credit: Wikipedia)

At the hub of the hospitality industry lie the basic fundamentals of profit and margins. Maintaining good profits and owning a successful business relies on having a loyal customer base and an excellent reputation. Customer experience is paramount if people are to return to your hotel and recommend it to friends and colleagues. Within your business it is the staff that are empowered with the responsibility for whether or a not a customer returns.  The industry of hospitality is a tough one, with competition becoming ever stiffer. It is therefore very important that hospitality management training be included in your staff progression and that staff are made aware of the business goals and ethos.

How Training Programs Work

Today there is access to a wide range of companies that offer hospitality management training, in the form of lectures, programs and various courses. It is generally considered that using an independent company to organise your training is more beneficial than in-house training as it retains its objectivity and never becomes personal. The companies offering such services take great pride in what they provide and by combining a huge amount of knowledge and experience drawn from their staff they produce an excellent product. Time is taken with each client to ensure an individual approach, a personal service and to make sure the business owner is abreast of what training is being given.

The follow-up part of the program is an integral part of the package. It aims to assess the success rates of the training by monitoring staff in the work place post training. If staff is monitored closely, extra training and feedback can be given when necessary and prevent a problem escalating. Using mystery shoppers and mystery callers is an excellent way to establish the results of training programs that have been undertaken. Members of the mystery shopping and mystery calling team will orchestrate scenarios in situ, in order to asses particular aspects of staff behavior and the way they deal with potentially relevant situations. By using this follow-up service you can be confident that training has been beneficial and that the staff are producing the exemplary standards expected.

It doesn’t matter if you are the owner of a small hotel or involved with international hotel chains, companies providing hospitality management training can tailor make a program to suit you. The individual and bespoke element for every customer is confidently designed by people with a vast range of experience and knowledge in the business. Regardless of the size or turnover of your business there are commonalities across the board; striving for success through excellent staff attitude and a top quality customer experience. There is definitely a place for training in the work place to be continuous, and these companies make it their business to help you use this training as a means to improving your business. Companies providing the service often provide extra seminars and workshops run from your hotel and these are another welcome adage to the package provided.

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