Technology Billing Statements Can Improve Your Competitive Advantage

August 23, 2013 by  
Filed under A Note for You, Front Page

Sharing Innovation - Web conferencing across C...

Sharing Innovation – Web conferencing across Campuses (Photo credit: Steven Parker)

Learn How iPDF Technology Billing Statements Can Improve Your Competitive Advantage

With technology continuing to produce better and easier ways of doing business, every CFO’s focus should be on whether their outgoing documents are producing a positive image of their company.

Sure, you’ve always done business in a certain way so why change it?  Because today, ‘average’ is not ‘good enough.’ In fact, average can actually be a disservice to your company. In today’s competitive environment, your company is measured by the messaging you put out through billing statements, CRM and marketing and every part of that is a reflection on you. So when was the last time your customers told you they were impressed by your billing process?

Interestingly enough, ours do because iPDF technology makes it easier for them to pay their bills, access information on their accounts, and interact with offers, messaging, videos, chats, and other services through one seamless system.

I’m sure you’re asking, “What’s in it for me?” What’s my ROI if I integrate

the new iPDF technology?

  • Reduces 3rd party print vendor costs through print-ready documents and complete process automation
  • Lowers print and mail costs by seamlessly switching from paper to eDelivery
  • Reduces staffing requirements by consolidating print and electronic fulfillment
  • Enhances revenue by automating tracked responses to Targeted Cross Marketing offers
  • Creates superior customer experience by providing flexible document delivery and bill payment options
  • Customization/ personalization for a targeted demographic.
    • Visually enhances statements with color, graphics and paid offers
    • Create added value for customers improving CRM
    • Adds a new stream of advertising revenue

Boring billing should be a thing of the past. Now you can have an electronic interface with your clients — and for those who still want paper bills — we can improve those too while reducing your overall delivery costs. Exciting? You bet it is!

Join us on September 18, 2013 at (time of webinar) for our free, hour-long webinar entitled, Electronic Billing: How it Can Improve Your Bottom-line.”  To sign up for our webinar, please e mail .  For more information prior to our webinar, please contact Jack Schachtel  at: 818-597-1222 ext. 304.

Enhanced by Zemanta

Achieving Business Goals Through Hospitality Management Training

February 21, 2013 by  
Filed under A Note for You

Guest post by henryleadgen

English: This image depicts the College of Acc...

. (Photo credit: Wikipedia)

At the hub of the hospitality industry lie the basic fundamentals of profit and margins. Maintaining good profits and owning a successful business relies on having a loyal customer base and an excellent reputation. Customer experience is paramount if people are to return to your hotel and recommend it to friends and colleagues. Within your business it is the staff that are empowered with the responsibility for whether or a not a customer returns.  The industry of hospitality is a tough one, with competition becoming ever stiffer. It is therefore very important that hospitality management training be included in your staff progression and that staff are made aware of the business goals and ethos.

How Training Programs Work

Today there is access to a wide range of companies that offer hospitality management training, in the form of lectures, programs and various courses. It is generally considered that using an independent company to organise your training is more beneficial than in-house training as it retains its objectivity and never becomes personal. The companies offering such services take great pride in what they provide and by combining a huge amount of knowledge and experience drawn from their staff they produce an excellent product. Time is taken with each client to ensure an individual approach, a personal service and to make sure the business owner is abreast of what training is being given.

The follow-up part of the program is an integral part of the package. It aims to assess the success rates of the training by monitoring staff in the work place post training. If staff is monitored closely, extra training and feedback can be given when necessary and prevent a problem escalating. Using mystery shoppers and mystery callers is an excellent way to establish the results of training programs that have been undertaken. Members of the mystery shopping and mystery calling team will orchestrate scenarios in situ, in order to asses particular aspects of staff behavior and the way they deal with potentially relevant situations. By using this follow-up service you can be confident that training has been beneficial and that the staff are producing the exemplary standards expected.

It doesn’t matter if you are the owner of a small hotel or involved with international hotel chains, companies providing hospitality management training can tailor make a program to suit you. The individual and bespoke element for every customer is confidently designed by people with a vast range of experience and knowledge in the business. Regardless of the size or turnover of your business there are commonalities across the board; striving for success through excellent staff attitude and a top quality customer experience. There is definitely a place for training in the work place to be continuous, and these companies make it their business to help you use this training as a means to improving your business. Companies providing the service often provide extra seminars and workshops run from your hotel and these are another welcome adage to the package provided.

Enhanced by Zemanta