9 Proven Strategies to Retain Customers & Increase Sales

9 Proven Strategies to Retain Customers & Increase Sales
Guest post by http://localbusinessadvertisingtips.com

It’s no secret, if you own a small business, the methods of advertising and getting customers have drastically changed. Even in the last few years, tons of different social media platforms and mobile marketing programs have emerged onto the scene and tend to be the standard form of advertising now.

And if you aren’t on board, your competition will be and you won’t be in business very long.

Now I am not saying to rush out and master social media or mobile marketing. But you do need to at the very least, learn what you need so you can find the right people to help you.

For example, do you have a website, are you building an email list? Do you at least have a Facebook fan page?

There are so many crucial things that every business owner needs to have, but might not necessarily understand how to set it up.

That is why I created this free guide, to give you the shortcuts you need to catch up to the whiz-kid marketers and stop them from running circles around you.

What are you going to learn inside the Local Business Advertising Blueprint?
In this free guide, I cover the 9 most important things all business owners need to focus on if they want to survive in 2013.

The guide is short and is not technical. It is designed as a blueprint that any business owner can follow and use the resources we recommend to outsource 99% of the work at an affordable cost.

Grab your FREE copy of Local Business Advertising Tips – 9 Proven Strategies To Retain Customers & Increase Sales –

Achieving Business Goals Through Hospitality Management Training

Guest post by henryleadgen

At the hub of the hospitality industry lie the basic fundamentals of profit and margins. Maintaining good profits and owning a successful business relies on having a loyal customer base and an excellent reputation. Customer experience is paramount if people are to return to your hotel and recommend it to friends and colleagues. Within your business it is the staff that are empowered with the responsibility for whether or a not a customer returns.  The industry of hospitality is a tough one, with competition becoming ever stiffer. It is therefore very important that hospitality management training be included in your staff progression and that staff are made aware of the business goals and ethos.

How Training Programs Work

Today there is access to a wide range of companies that offer hospitality management training, in the form of lectures, programs and various courses. It is generally considered that using an independent company to organise your training is more beneficial than in-house training as it retains its objectivity and never becomes personal. The companies offering such services take great pride in what they provide and by combining a huge amount of knowledge and experience drawn from their staff they produce an excellent product. Time is taken with each client to ensure an individual approach, a personal service and to make sure the business owner is abreast of what training is being given.

The follow-up part of the program is an integral part of the package. It aims to assess the success rates of the training by monitoring staff in the work place post training. If staff is monitored closely, extra training and feedback can be given when necessary and prevent a problem escalating. Using mystery shoppers and mystery callers is an excellent way to establish the results of training programs that have been undertaken. Members of the mystery shopping and mystery calling team will orchestrate scenarios in situ, in order to asses particular aspects of staff behavior and the way they deal with potentially relevant situations. By using this follow-up service you can be confident that training has been beneficial and that the staff are producing the exemplary standards expected.

It doesn’t matter if you are the owner of a small hotel or involved with international hotel chains, companies providing hospitality management training can tailor make a program to suit you. The individual and bespoke element for every customer is confidently designed by people with a vast range of experience and knowledge in the business. Regardless of the size or turnover of your business there are commonalities across the board; striving for success through excellent staff attitude and a top quality customer experience. There is definitely a place for training in the work place to be continuous, and these companies make it their business to help you use this training as a means to improving your business. Companies providing the service often provide extra seminars and workshops run from your hotel and these are another welcome adage to the package provided.

SCE: Submit a Claim for losses that are service related!

Southern California Edison Explains How Customers May Submit

A Claim Form Regarding San Gabriel Valley Windstorm

            ROSEMEAD, Calif., Feb. 13, 2012 – Southern California Edison (SCE) is reaching out to customers affected by the San Gabriel Valley windstorm of Nov. 30-Dec. 1, 2011. SCE wants to ensure customers know how to submit a claim for losses they believe were service outage-related.

Typically, SCE is not liable for losses associated with outages resulting from acts of nature or other factors beyond its control. But SCE is committed to giving each customer claim careful attention. All windstorm-related claims are to be submitted by July 1, 2012.

SCE offers these step-by-step instructions on how to submit a claim:

1. Collect any documents that show support for the claim.

Customers may send copies and should save original documents. If the reimbursement claim is for food losses, customers who no longer have receipts may submit an itemized list.

2.  Fill out a claim form.

Customers may call SCE Customer Service at (800) 250-7339 and ask to have a blank claim form mailed to them, or may fill one out online at www.sce.com/claims.

3.  Customers should select only one of the following ways to send a claim to SCE:

• Online – Fill out a claim form at www.sce.com/claims.
• Email – Send a completed claim form as an email attachment, along with electronic copies of supporting documents, to claims@sce.com.
• Fax – Fax a completed claim form and supporting documents to (626) 569-2573.
• Mail – Send a completed claim form and supporting documents to:

Southern California Edison

Attention: Claims Department

P.O. Box 900

Rosemead, CA 91770

For more information on submitting claims, customers may visit www.sce.com/claims.

To speak to an SCE representative, call (800) 250-7339 or email questions to claims@sce.com.

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