VOIP Technology in Call Centers

November 14, 2013 by  
Filed under A Note for You, Front Page

Polycom

(Photo credit: Duane Storey)

VOIP Technology in Call Centers

To those who may be less familiar, call center technology consists of automated phone systems capable of answering incoming phone calls and performing outbound autodialing. A call center is a group of telephone agents who receive incoming calls and/or make outgoing calls. Software applications usually associated with calls centers are CRM (Customer Relationship Management) programs.

VoIP is a technology that allows residential users, business and call centers to make and receive calls using the Internet instead of traditional phone lines. As a matter of fact, today, many call centers deploy VOIP technology using companies like Switch2Voip.us in a bid to reduce costs and improve operational efficiency as also employ remote call center agents. Businesses worldwide have built VOIP for call centers, because of the scalability, and VOIP enables call centers to adapt and grow along with business and technology needs.

Voice over Internet Protocol (VOIP) technology has come to stay. It has made steady progress in replacing traditional telephone lines in most businesses and even in homes. It is the technology of the future as more and more people are enamored of the features of VOIP technology and the concomitant benefits. For many businesses, reduced cost is perhaps the most compelling reason to adopt VOIP in the office. VOIP allows organizations to set up core operations in their main office, while operating at many locations across the globe.

A Voip Call Centers is a virtual communication warehouse for marketing, and to a lesser extent, customer relationship management (CRM) functions. Using software on your workstations along with a broadband Internet connection can result in significant savings on operational costs. The telephone communications through the Internet allows the VOIP staff to initiate and respond to any number of simultaneous telemarketing calls, phone orders.

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Technology Billing Statements Can Improve Your Competitive Advantage

August 23, 2013 by  
Filed under A Note for You, Front Page

Sharing Innovation - Web conferencing across C...

Sharing Innovation – Web conferencing across Campuses (Photo credit: Steven Parker)

Learn How iPDF Technology Billing Statements Can Improve Your Competitive Advantage

With technology continuing to produce better and easier ways of doing business, every CFO’s focus should be on whether their outgoing documents are producing a positive image of their company.

Sure, you’ve always done business in a certain way so why change it?  Because today, ‘average’ is not ‘good enough.’ In fact, average can actually be a disservice to your company. In today’s competitive environment, your company is measured by the messaging you put out through billing statements, CRM and marketing and every part of that is a reflection on you. So when was the last time your customers told you they were impressed by your billing process?

Interestingly enough, ours do because iPDF technology makes it easier for them to pay their bills, access information on their accounts, and interact with offers, messaging, videos, chats, and other services through one seamless system.

I’m sure you’re asking, “What’s in it for me?” What’s my ROI if I integrate

the new iPDF technology?

  • Reduces 3rd party print vendor costs through print-ready documents and complete process automation
  • Lowers print and mail costs by seamlessly switching from paper to eDelivery
  • Reduces staffing requirements by consolidating print and electronic fulfillment
  • Enhances revenue by automating tracked responses to Targeted Cross Marketing offers
  • Creates superior customer experience by providing flexible document delivery and bill payment options
  • Customization/ personalization for a targeted demographic.
    • Visually enhances statements with color, graphics and paid offers
    • Create added value for customers improving CRM
    • Adds a new stream of advertising revenue

Boring billing should be a thing of the past. Now you can have an electronic interface with your clients — and for those who still want paper bills — we can improve those too while reducing your overall delivery costs. Exciting? You bet it is!

Join us on September 18, 2013 at (time of webinar) for our free, hour-long webinar entitled, Electronic Billing: How it Can Improve Your Bottom-line.”  To sign up for our webinar, please e mail  jschachtel@CTPsolutions.com .  For more information prior to our webinar, please contact Jack Schachtel  at: 818-597-1222 ext. 304.

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The Benefits of Crowdfunding

July 18, 2013 by  
Filed under Crowd Funding, Front Page

The Benefits of Crowdfunding

By SunintheEast

False figure 8

False figure 8 (Photo credit: Wikipedia)

Crowdfunding is the new alternative to a bank loan to start a business. Due to the decline of the economy, banks are less willing to lend capital to entrepreneurs who are looking to start up a new company. Once you have been denied a bank loan you have two choices, walk away or look into an alternative. Crowdfunding matches a single entrepreneur with a group of people willing to help fund their business. The benefits also extend to those who are willing to lend the money as well as the person borrowing the funds.

Easier to Get Funding

Bank loans are time consuming and require a set idea and business plan before you are able to qualify for the loan. Currently the number of start up businesses who are denied bank loans is higher than the number that actually gets their loan. With crowdfunding, you can simply pitch your idea to a group of potential investors and see how many are willing to lend you the money you need to start your business.

Less Risk

Once you have been denied a bank loan, you may look into a payday loan. These loans are slightly risky, especially to new businesses as you are unsure of what your profits will be in the beginning. Crowdfunding is similar to online payday loans without the high interest rate. The risk is also less for those investing in your startup as the investment may be split across a number of people. Crowdfunding will also give you an idea of how well your business will do based on the opinions of those you ask to help fund you.

Market Validation

Gaining confidence in your product or concept may be difficult to do upon starting your business. New companies usually are slow to get off the ground which may discourage those interested in starting their own company. Crowdfunding allows entrepreneurs to gauge the reaction of the public to their concept or product. People are unlikely to invest in a product or idea that they would not purchase or do not believe will be successful.

Free

When looking into crowdfunding, look for an all or nothing platform. This type of platform will allow you to set a goal and share your idea with the potential investors. If you do not raise all of the necessary funds you will receive nothing and all contributed funds will be returned to those who invested. If you reach your goal, you will receive the funds and the platform will take a small percentage for their fee. While you are attempting to reach your goal you are also getting free advertising of your product or service.

 

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