Ways to Significantly Increase Attendance of Your Free Teleclass
December 19, 2009 by Dr. Letitia Wright
Filed under Featured Articles, Wright Ideas
5 Ways to Significantly Increase Attendance of Your Free Teleclass By Tracey Lawton
Hosting a free teleclass is one of my favorite ways to increase my subscriber base as well as get to know members of my community. Setting up your teleclass is relatively straightforward too – all you need is a: Read more
Customer Service by Shay
December 12, 2009 by Dr. Letitia Wright
Filed under Featured Articles, Wright Ideas
Because I can not be a guest or at this time send a recorded voice bite. I would like to send my advice for the blogtalk show December 3, 2009. I chose this advice because lately I been hearing and seeing Bad Customer Service in many businesses. Why, Not Sure because Customer Service is the Life Blood of any business. Last week I called to discuss a concern on one of my account. You would think, that the person would greet you with some Telephone Etiquette, WRONG! This young lady was in a bad mood from the beginning and I said to myself Shay Do your thing and show her what you Know!
First and Foremost I always wait until they pull up my account before I begin talking, this way we both are on the same page. Oh, before I call I always have my information in front of me and that way I know exact what I’m talking about. As you get older your mind does wonder…LOL
Now to make a long story short I use some of my best Telephone Business Etiquette and in hopes she would catch a hint! I think she did, because by the time I finish we were laughing and leaving with a greeting Have A nice Day!
OK Here are a few Telephone Etiquette I would like to advise for the year 2010!
1. Use proper manner when speaking with someone: The act of using the telephone and speaking someone through the phone line is so common, such that most people fail to practice proper manner when doing this familiar act.
2. Prepare yourself before the call: During your preparation, you have to specifically focus on what you need to say to avoid missing out on any information. This is specially true when making business phone calls, avoid speaking without thinking about what you are about to say.
3. Start the Conversation with the right words: You can use variety of polite greetings and introduction that will impress the person you are speaking to. But most importantly, you have to do this genuinely, Your ability to showcase a positive attitude during a phone call is first and foremost evident in your choice of language to use. Thus, choose those words correctly.
4. Speaking Clearly: Your ability to speak clearly and get your message across is important to ensure a successful communication system. Despite the advancements in communication technology, your ability to speak clearly is the most focal point in being fully understood.
5. Establishing Rapport: The more they feel comfortable speaking to you, the more interested they’d be with what you have to say. Voice toning is a nonverbal factor that reflects your personality to the person you are speaking with on the phone, as well as affect your ability to communicate effectively.
6. Listen Attentively: One of the most unethical practices one could exhibit during a phone call is failure to listen to what the other is saying on the phone line. After all, you would not want it for them to not listen to you while you are speaking.
The six practical tips I have listed above concerning the proper etiquette when speaking on the telephone, it all boils down to the golden rule. Try to treat others via phone the way you would want them to treat you. Putting forth the need to establish respect and dignity is even more important if you are making phone calls for business reasons.
I hope my six tips can help make your 2010 a Great One!
Peace & LuV,
Shay
My Network
Finding Office Space For Your New Business
November 23, 2009 by Dr. Letitia Wright
Filed under Featured Articles, Wright Ideas
When a person decides to start a business venture on his own, one of the very first things he’ll look for is office space. Of course, before this he would have sorted out his finances and decided on what kind of a business he is interested in. Once he has cleared loan and other formalities with the bank, he will commence his search for the ideal location. It is very important to have the office in a locality that has other offices and is close to the main business centers. This will ensure that the office gets noticed, and one can work on developing their business thereon.
The building chosen might be one that is already in place or the businessman could pick up a vacant plot and go about creating his own office space. The former is an easy choice especially when starting out as it will save time in construction and getting the place up and running. This would mean that he will have to rent out a temporary office space till then, spending money on rent. If he is able to close a deal with an existent building and lease it out for a couple of years, he can then move in right away. This way, he will be able to kick start his operations at the earliest and business will be on its way.
Once the building and office space has been chosen and finalized, next comes decorating the place to suit the personality of the owner or employer. It also needs to be professional and reflect the kind of business one is into. If it is completely disconnected, it might not leave a good impression on a person who walks in for the first time. There must a space made out in the front for reception area and for visitors to wait in. Adequate space must also be allotted for meeting rooms and cafeteria. All this will depend on the size of the employee base and the kind of budget one has in mind. The only thing the entrepreneur needs to pay attention to is that he finds a space that can accommodate the employee base he has and sufficient place for all the hardware and equipment required.
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