Building Good Relationships With Your Customers

February 13, 2018 by  
Filed under Featured Articles, Front Page

gettzyphoto / Pixabay

by: Lynne Saarte

For any business to operate and expand, the business owner must have facilities and the methods or techniques of efficient operation. Although all these elements are present to a satisfactory degree, success is still unsure unless one of its elements, which is the “customer”, is present. This element is necessary for the business to grow and the salesman or dealer must continually be working on for the penetration of the available market.

Since business is dependent upon customers for profit and continued growth and expansion, it is evident that relationships with customers are vitally important to the success of your business. Today, business owners should be gravely concerned with this problem. Competition is very tight nowadays. Many similar businesses are overwhelming the market. This is happening in many similar businesses such as printing greeting cards, business cards printing, custom greeting card printing, boutiques, salon, health and beauty shops and the likes.

With this competition among businesses, you need to know some techniques on how to improve your relationships with your customers. Here is how:

Improve your understanding of human behavior. Since all the people in your business in one way or another have contact with customers, it is important to teach them to recognize individual differences. There is a need to understand the principles of frustration and emotional involvement so that irritation and conflict can be avoided.

Show sincere interest in the customer and his problem. This technique is one that can be practiced even by the inexperienced. Common courtesy demands that such people be treated with respect. In handling each individual, it is important that this interest in the customers should not be based on the profit to be obtained from him or her. For instance, someone would like to return the greeting cards he bought at your printing shop due to some changes in the design or have something to add in it. Show interest and courteously ask what he would like you do with the greeting cards.

Deal appropriately with the unsatisfied customer. Where there is customer dissatisfaction, it is necessary to find out the cause such as careless work, defective parts, or unforeseen difficulties arising from some type of faulty adjustment. It is necessary to make an adjustment satisfactory to the customer. On the other hand, if the investigation shows that the fault lies with the customer, someone must take time out to tactfully and courteously explain the facts concerning the case. Such instances will be helpful in making it clear that the store owner or the dealer has interest in the client as an individual, and offering him all possible help.

People are basically honest, and when facts are brought out into the open and misunderstanding is clarified, most people are reasonable, and they settle things by making a compromise satisfactory to both parties concerned.

Maintain personal contacts through follow-up. Some follow-up service is not only desirable in maintaining customer relations; it can be a source of profit for an organization.

Arrange extra special services. Still another way to improve customer relationships is to provide, whenever possible, special services, adequate warranty periods, and appropriate waiting room facilities in the service shop. Even a small service such as operating tips or certain economic measures will be appreciated by most customers and help build favorable attitudes toward the organization.

Lastly, make practical use of human relations and principles. A final technique of improving customer relations is to have the personnel sharpen up their practice of sound human relations. An aid to this might be the compiling of a list of some human relations practices especially appropriate to the improvement of relationships with your customers.

About the Author:  Lynne Saarte is a writer that hails from Texas. She has been in the Internet business for some years now, specializing in Internet marketing and other online business strategies. She invites you to visit this website.

5 Ways Health Care Professionals can use the Swine Flu to Get Publicity

Swine Flu

The health care crisis happening right now is the Flu. NPR is running all kinds of shows on it. If you are a health professional or even a fitness professional, you can use this time to get in front of large audiences with your expertise.

 

1)      Call in Shows- these are really popular right now, people are scared and want to talk to someone. The government has updated websites; however it is in no way ready to deal with the public. If you are, this will be gold. Contact call in shows and let them know you can answer questions about the flu

2)     Local TV- local shows need up to date information. They service the community right around you, the people most likely to use your services. Contact them about being a guest.

3)     Newspapers- your local paper loves to feature local people. Make yourself the new resource of information, tell a reporter something he or she has not already heard and let them know you are available to them.

Teach Something

4)     Write about it yourself- use a plug on your own blog to tell some success stories about the flu.

5)     Make sure you are trying to INFORM not just sell your services. Be an asset to the media, so that you will be the top of mind anytime they need health information.

 

stevepb / Pixabay

 

 

How to Successfully Market Yourself in 5 Easy Steps

nastya_gepp / Pixabay

Wouldn’t it be a wonderful feeling to find free or inexpensive ways to promote yourself without breaking the bank? It may be hard to believe and it may even surprise you, but you can.

As a writer, I am constantly approached by people asking one question, “How can I successfully market myself?” From experience, I can tell you what looks to be an extremely difficult task can be achieved effortlessly and effectively in 5 simple, easy steps.

1.) Create an image:
The first step is to determine how you want to be seen by the public. This is a very important step, as it is how you will be foreseen and the way people will relate to you.
As for myself, I found it best to be open and honest. The more honest you are about yourself and who you are, the more people will be able to relate to you. Having people that can relate to you and your style will determine the amount of success you will achieve throughout your career.

2.) Be your own publicity team:
Whether you’re an upcoming writer, artist, actress or actor, more than likely you will be forced to pinch pennies. The high cost of a professional marketing team can and will be your first hurdle when you’re on a tight, strict budget. No one has thousands of dollars to hand out to pay for a full time publicist so the best and most powerful suggestion one can make is to serve as your own publicist. Who can better market you, than yourself?

 

350543 / Pixabay

3.) Take advantage of free offers:
Take full advantage of free offers and ways to promote yourself. Whether it is through your local public library, an online networking site, online or print newspapers or free press release websites. An easy and effective way to successfully market you is to submit articles to online and print newspapers, as well as free press release websites. Most small town newspapers have a lot of free space, and are more than happy to write a feature story on talented, new and upcoming people. I have also found the most popular free press release website is www.freepressrelease.com. One can submit multiple press releases by simply registering.

4.) Create a website:
For little to no money you can create a personal website showcasing you and your talents. This website will allow you to effectively promote and market yourself. A personal website is a valuable asset and an excellent way to gain national exposure. Consider having more than one networking site. Popular choices are Facebook, Bebo, MySpace and Linked In.

5.) Networking:
This is a very important step to achieve successful results. Whether you choose Facebook, MySpace, Bebo, Linked In or a personal website, now it is time to start networking. By reaching out to others you can allow them to share personal information and your talents, as you gain nation-wide exposure. Once you begin networking, you will begin to notice an increase of followers and exposure. In most cases this tends to happen rather quickly.

Breana Orland is a writer for Education Grants. Breana also gives advice on the pursuit of higher education and career options for young adults.

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