The Art of Document Translation

February 9, 2014 by  
Filed under Front Page

Translation Intelligence

Translation Intelligence (Photo credit: englishpen)

Document translation goes beyond helping your children with their French homework. It has grown and adapted and now translating documents enables sharing across languages and different generations. How exactly I will come to in a moment, but for the meantime let’s focus on the sheer technology of it all. Technological advances are great it is generally agreed and along with everything else, document translation has been the beneficiary of light speed type technological advances. Gone are the days of using a dictionary and translation book, now you can have paragraphs and even pages of text deciphered at the click of a button. Of course there is no substitute for actually learning the language and becoming fluent, a skill that is still very vital technology or not. However it is nonetheless impressive how algorithms have adapted to detail any and all foreign language into your mother tongue. Such tools are of much help for my cousin. Whilst only young she often writes short stories in class, these stories are great to share with her elder Portuguese grandparents. However as their native tongue is Portuguese translating can often be a long and drawn out process with my broken knowledge. However thanks to online document translation tools I helped my cousin sit down at the computer, type out her story and then with a click of a button have it automatically translated into Portuguese. Then our old friend technology enables me to fire this off in a quick email (which the Grandparents can just about handle) for them to read and enjoy. Using document translation has also helped to improve my own second language and engage my cousin into learning more Portuguese and communicate with her grandparents. They too have taken to writing back to my cousin and I when the phone is not available. It is safe to say then that document translation has opened many more doors than would have been possible just a few years ago.

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VOIP Technology in Call Centers

November 14, 2013 by  
Filed under A Note for You, Front Page

Polycom

(Photo credit: Duane Storey)

VOIP Technology in Call Centers

To those who may be less familiar, call center technology consists of automated phone systems capable of answering incoming phone calls and performing outbound autodialing. A call center is a group of telephone agents who receive incoming calls and/or make outgoing calls. Software applications usually associated with calls centers are CRM (Customer Relationship Management) programs.

VoIP is a technology that allows residential users, business and call centers to make and receive calls using the Internet instead of traditional phone lines. As a matter of fact, today, many call centers deploy VOIP technology using companies like Switch2Voip.us in a bid to reduce costs and improve operational efficiency as also employ remote call center agents. Businesses worldwide have built VOIP for call centers, because of the scalability, and VOIP enables call centers to adapt and grow along with business and technology needs.

Voice over Internet Protocol (VOIP) technology has come to stay. It has made steady progress in replacing traditional telephone lines in most businesses and even in homes. It is the technology of the future as more and more people are enamored of the features of VOIP technology and the concomitant benefits. For many businesses, reduced cost is perhaps the most compelling reason to adopt VOIP in the office. VOIP allows organizations to set up core operations in their main office, while operating at many locations across the globe.

A Voip Call Centers is a virtual communication warehouse for marketing, and to a lesser extent, customer relationship management (CRM) functions. Using software on your workstations along with a broadband Internet connection can result in significant savings on operational costs. The telephone communications through the Internet allows the VOIP staff to initiate and respond to any number of simultaneous telemarketing calls, phone orders.

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Technology Billing Statements Can Improve Your Competitive Advantage

August 23, 2013 by  
Filed under A Note for You, Front Page

Sharing Innovation - Web conferencing across C...

Sharing Innovation – Web conferencing across Campuses (Photo credit: Steven Parker)

Learn How iPDF Technology Billing Statements Can Improve Your Competitive Advantage

With technology continuing to produce better and easier ways of doing business, every CFO’s focus should be on whether their outgoing documents are producing a positive image of their company.

Sure, you’ve always done business in a certain way so why change it?  Because today, ‘average’ is not ‘good enough.’ In fact, average can actually be a disservice to your company. In today’s competitive environment, your company is measured by the messaging you put out through billing statements, CRM and marketing and every part of that is a reflection on you. So when was the last time your customers told you they were impressed by your billing process?

Interestingly enough, ours do because iPDF technology makes it easier for them to pay their bills, access information on their accounts, and interact with offers, messaging, videos, chats, and other services through one seamless system.

I’m sure you’re asking, “What’s in it for me?” What’s my ROI if I integrate

the new iPDF technology?

  • Reduces 3rd party print vendor costs through print-ready documents and complete process automation
  • Lowers print and mail costs by seamlessly switching from paper to eDelivery
  • Reduces staffing requirements by consolidating print and electronic fulfillment
  • Enhances revenue by automating tracked responses to Targeted Cross Marketing offers
  • Creates superior customer experience by providing flexible document delivery and bill payment options
  • Customization/ personalization for a targeted demographic.
    • Visually enhances statements with color, graphics and paid offers
    • Create added value for customers improving CRM
    • Adds a new stream of advertising revenue

Boring billing should be a thing of the past. Now you can have an electronic interface with your clients — and for those who still want paper bills — we can improve those too while reducing your overall delivery costs. Exciting? You bet it is!

Join us on September 18, 2013 at (time of webinar) for our free, hour-long webinar entitled, Electronic Billing: How it Can Improve Your Bottom-line.”  To sign up for our webinar, please e mail  jschachtel@CTPsolutions.com .  For more information prior to our webinar, please contact Jack Schachtel  at: 818-597-1222 ext. 304.

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