Achieving Business Goals Through Hospitality Management Training

Guest post by henryleadgen

. (Photo credit: Wikipedia)

At the hub of the hospitality industry lie the basic fundamentals of profit and margins. Maintaining good profits and owning a successful business relies on having a loyal customer base and an excellent reputation. Customer experience is paramount if people are to return to your hotel and recommend it to friends and colleagues. Within your business it is the staff that are empowered with the responsibility for whether or a not a customer returns.  The industry of hospitality is a tough one, with competition becoming ever stiffer. It is therefore very important that hospitality management training be included in your staff progression and that staff are made aware of the business goals and ethos.

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Does Your Business Need an Answering Service?

this is your answering service (Photo credit: a-birdie)

Telephone answering services – answering services, for short – are companies that take calls for other businesses. In addition to simply answering calls and working as receptionists, answering services also perform a variety of other tasks, including appointment scheduling, customer service, order entry, service dispatching, and more.
For small businesses looking to enhance their image, improve customer service, and boost efficiency without drastically increasing their costs, an answering service may be the perfect solution. So, how do you know if an answering service is right for your business? Read more

Customer Service by Shay

Because I can not be a guest or at this time send a recorded voice bite. I would like to send my advice for the blogtalk show December 3, 2009. I chose this advice because lately I been hearing and seeing Bad Customer Service in many businesses. Why, Not Sure because Customer Service is the Life Blood of any business. Last week I called to discuss a concern on one of my account. You would think, that the person would greet you with some Telephone Etiquette, WRONG! This young lady was in a bad mood from the beginning and I said to myself Shay Do your thing and show her what you Know!

First and Foremost I always wait until they pull up my account before I begin talking, this way we both are on the same page. Oh, before I call I always have my information in front of me and that way I know exact what I’m talking about. As you get older your mind does wonder…LOL

Now to make a long story short I use some of my best Telephone Business Etiquette and in hopes she would catch a hint! I think she did, because by the time I finish we were laughing and leaving with a greeting Have A nice Day! Read more