VOIP Technology in Call Centers

November 14, 2013 by  
Filed under A Note for You, Front Page

Polycom

(Photo credit: Duane Storey)

VOIP Technology in Call Centers

To those who may be less familiar, call center technology consists of automated phone systems capable of answering incoming phone calls and performing outbound autodialing. A call center is a group of telephone agents who receive incoming calls and/or make outgoing calls. Software applications usually associated with calls centers are CRM (Customer Relationship Management) programs. Read more

Does Your Business Need an Answering Service?

this is your answering service

this is your answering service (Photo credit: a-birdie)

   

Telephone answering services – answering services, for short – are companies that take calls for other businesses. In addition to simply answering calls and working as receptionists, answering services also perform a variety of other tasks, including appointment scheduling, customer service, order entry, service dispatching, and more.
For small businesses looking to enhance their image, improve customer service, and boost efficiency without drastically increasing their costs, an answering service may be the perfect solution. So, how do you know if an answering service is right for your business? Read more